These are the terms and conditions of agreement for any work carried out by Dolls Designs. 

 

By purchasing a service from Dolls Designs you agree to the following:

 

Dolls Designs understands the importance of meeting our clients' requested timeline and will strive to accommodate any deadlines provided. However, please note that the turnaround time will only commence once the client has supplied all necessary information, made the required payment, and provided any relevant materials such as images or items.

 

It is important to mention that Dolls Designs cannot be held responsible for any delays that may occur due to the client's own working or personal schedule. We kindly request that clients keep this in mind when planning their projects.

In the event that additional work or resumed work is requested by the client, resulting in an extension of the original deadline, please be aware that additional charges may apply.

 

Payments:

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All work requires payment up front, all payments are NON-REFUNDABLE due to your order being processed in que.

Payments are to be made prior to starting any design work. If the client chooses not to proceed with the design, after payment has been received, the payment will not be refunded. 

 

Timescales:

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Client must supply their information/brief  within 5 days of booking. To ensure efficient and timely delivery, you must ensure that all relevant information and payment is provided before the turnaround time begins. 

To meet the agreed timescales, our clients must ensure to respond promptly to design proofs and queries. Delays in communication may impact the final delivery date of your product. 

 

Our working hours are Monday - Friday 1000 - 1700, any communication received outside of these times will be picked up on the next working day.

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On the back of this, when we provide you with design proofs, we kindly request that you provide your feedback within 4 days. This timeframe allows us to maintain a streamlined process. If we do not receive your feedback within this required timeframe, unfortunately, we will have to terminate the project.

 

Amendments:

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Our Logo designs will include x2 samples and x5 amendments free, please note that these are minor amendments only ie colour change, font change.

All other designs will include x3 minor amendments free. 

If additional amendments are required, these are charged at £4 per change. 

No revisions can be made once sent to print.

If any modifications to your brief are required once we have commenced the design process, kindly note that a new booking will have to be made.

Amendments do not include new designs.

Amendment fees will apply once designs have been finalised. 

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Designs/Concepts:

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A brief is required for new logo designs, and while you're welcome to share inspiration images, please note that we will not replicate the work of other designers or our own. Additionally, please understand that if you have a logo created by a different designer, we are unable to make any edits or modifications to it.

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You must ensure to provide accurate information when submitting your details.

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* For any content that includes extensive text such as price lists, policies, or aftercare, you must send them in a text format only, instead of images - Images are not accepted.

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You must ensure that you double-check for correct spelling and grammar before submitting, as we are not held responsible for any mistakes. 

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Finalised Designs:

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The finalised designs will be conveniently be delivered to you via email.

 

You can expect to receive them in JPEG, PNG, and PDF formats - free of charge.

 

However, please note that any additional file requests will incur an additional fee unless purchased.

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Once a design has been approved, any errors or modifications that are required afterwards will be charged accordingly. 

 

It is important for you to save and store all design files, as we do not retain them on our end.

 

Once your designs have been finalised and sent to you, any subsequent amendments will incur fees. This includes any removals, add-ons, or colour changes.

 

Should you or anyone else make edits to a logo that we have designed for you, we regret that we will not be able to work with that logo again.

 

To initiate any changes to your designs, kindly reach out to us directly. 

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Printing:

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Please note that designs are created in RGB format while prints are produced in CMYK. Due to this difference, there may be some alterations in colour between the digital designs and the printed outcome. This may also differ when using different formats of paper weights/finishes. We want to emphasise that these variations are beyond our control and cannot be avoided.

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We allow for some very small amounts of movement between the Foil and Design layers and while we aim for perfect alignment, we cannot guarantee 100% accuracy.

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Flat foiling - We cannot guarantee 100% coverage and while some foil elements maybe seen on other parts of the print, unfortunately due to the process of flat foiling, this is beyond our control. 

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Please note that we are not held responsible if any changes are made to your contact information once items have been sent to print. This includes qr codes (changes to your instagram handle/contact information will result in your QR code being void).

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The client is responsible for spelling and grammar before submitting, as we are not held responsible for any mistakes.

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Acrylic:

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Due to the nature of all our products being custom made and made to order, we do not offer refunds.

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We want you to be 100% happy with your purchase, therefore we send proofs of your designs for your approval before we make your order. It is important for you to check for any errors or changes required.

Once your project has started or had been completed, no changes can be made and a new order would need to be placed.

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It is your responsibly to check the sizing before purchasing. 

 

Colour selection:

As acrylic comes in standard colours we match your logo colours to our closest acrylic range colour. 
Acrylic cannot be colour code matched. 

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We are not held responsible for any damage to your items after [5] days of you receiving your order. 

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We take care to pack your products carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within [5] days of receiving them in the mail.

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Shipping:

 

Dolls Designs is not responsible for stationary items once they have been shipped.

 

Items will be shipped to the delivery address the client has provided, it is the clients responsibility to provide a shipping address to which your item can be received.

 

You will be provided with a tracking number for your parcel. In the unlikely event that you do not receive your parcel or if it arrives damaged, rest assured that we are here to assist you, however, please note that it will be the clients responsibility to contact the courier used, as we take utmost care in securely packing your order.

 

If claims are needed to be made with the courier used, please note this will be the clients responsibility to make any necessary claims, claims will not be made by the designer 'Dolls Designs'. (this excluding our Acrylic Products)

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Other:

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In the rare event that the designer is unable to continue the project due to illness, injury, or any other unforeseen circumstances, including personal reasons, the client will be eligible for a refund. This refund will be deducted by the value of any design work that has already been completed. 

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It is important to note that our Terms and Conditions are subject to change at any time without prior notice.