These are the terms and conditions of agreement for any work carried out by Dolls Designs. 

 

By purchasing from Dolls Designs you agree to the following:

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GENERAL CONDITIONS

1. We reserve the right to refuse service to anyone, for any reason at any time.

2. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
 

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DESIGNS & CONCEPTS

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3. To initiate new logo designs, a brief containing the following information is required:

- Business name

- Taglines (if applicable)

- Color scheme

- Font preferences

- Special effects (if applicable)

- Elements or imagery (if applicable)

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4. Dolls Designs must receive your brief within seven working days from the date of order and payment. Failure to provide your brief within this period will result in a delay of your scheduled slot.

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5. You are encouraged to share inspirational images; however, please be aware that we will not duplicate the work of other designers or our previous designs. 

This will include colours/layout/fonts/effects.

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6. If your logo was created by another designer, we are unable to make any alterations or modifications to it.

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7. It is essential to provide accurate information when submitting your details initially. If there are any changes to your details or brief after the design process has commenced, a new order will be required.

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8. For content that includes extensive text, such as price lists, policies, or aftercare instructions, please submit this information in a typed text format only. Images will not be accepted.

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9. It is your responsibility to thoroughly check for correct spelling and grammar before submission, as we cannot be held accountable for any errors.

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PAYMENTS

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10. All services necessitate advance payment, and all payments are NON-REFUNDABLE as your order is processed in the queue.

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11. Payments must be completed before any design work commences.

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12. Should the client decide not to continue with the design after payment has been made, a partial refund may be issued if no work has been performed. However, if any work has been undertaken, no refund will be granted.

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TIMESCALES:

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13. Our office hours are from Monday to Friday, 10:00 AM to 5:00 PM. Any communications received outside of these hours will be addressed on the following business day.

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14. To adhere to the established timelines, it is essential for our clients to respond swiftly to design proofs and inquiries. Any delays in communication may affect the final delivery schedule of your product.

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15. We respectfully ask that you provide your feedback within 10 days. This period is crucial for us to maintain an efficient workflow. If we do not receive your feedback within this specified timeframe, we will regrettably have to discontinue the project.

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SAMPLES AND REVISIONS:

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16. Logo designs will consist of two samples, while all other designs will provide one sample only.

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17. Five complimentary amendments are permitted for a new logo design, whereas three amendments are allowed for all other design types.

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18. Any additional amendments will incur a fee of £5 per change.

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19. Dolls Designs retains ownership of any unused samples for promotional use.

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20. No revisions can be made after designs have been sent for printing.

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21. Amendments do not cover new designs. Fees for amendments will be applicable once the designs are finalised.

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FINALISED DESIGNS:

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22. The finalised designs will be delivered to you via email for your convenience. The files will include:

- JPEG

- PNG

- PDF formats

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23. Vector formats can be provided upon request.

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24. Designs for social media will be supplied in JPEG or PNG format.

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25. Business and stationery designs, such as business cards and price lists, will be delivered in PDF format.

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26. Files will be removed from our system after a period of six (6) weeks.

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27. If a file is requested after six (6) weeks, a fee may be applied for redesign.

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28. It is essential for you to save and store all design files, as we do not keep them on our end.

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29. Once your designs are finalised and sent, any further modifications will incur additional fees. This includes removals, additions, or color changes.

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30. If you or anyone else makes alterations to a logo we have created for you, we regret to inform you that we will not be able to work with that logo again.

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PRINTING:​​

 

31. Prior to sending items for printing, samples will be made available. It is the client's duty to verify the absence of any errors.

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32. Designs are produced in RGB format, whereas prints are executed in CMYK. This discrepancy may lead to variations in color between the digital designs and the final printed product. Additionally, differences may arise depending on the paper weight and finish used. It is important to note that these variations are outside of our control and cannot be prevented.

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33. We permit a minimal degree of movement between the Foil and Design layers. While we strive for optimal alignment, we cannot assure complete accuracy.

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34. Regarding flat foiling, we cannot promise full coverage. Some foil elements may appear on other areas of the print; however, this occurrence is a result of the flat foiling process and is beyond our control.

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35. Please be aware that we cannot accept responsibility for any modifications made to your contact information after items have been sent to print. This includes changes to QR codes, as alterations to your Instagram handle or contact details will render your QR code invalid.

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36. The client is accountable for ensuring correct spelling and grammar prior to submission, as we cannot be held liable for any errors.

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37. Once items have been sent to print, no modifications can be made.

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38. No refunds or reprints will be issued after samples have received approval.

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ACRYLIC ITEMS:​

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39. Due to the nature of all our products being custom made and made to order, we do not offer refunds.

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40. We want you to be 100% happy with your purchase, therefore we send proofs of your designs for your approval before we make your order. It is important for you to check for any errors or changes required.

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41. Once your project has started or had been completed, no changes can be made and a new order would need to be placed.

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42. It is the clients responsibly to check the sizing before purchasing. 

 

43. Colour selection: As acrylic comes in standard colours we will match your logo colours to our closest acrylic range colour. 
Acrylic cannot be colour code matched. 

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44. We are not held responsible if any changes are made to your contact information. This includes qr codes (changes to your instagram handle/contact information will result in your QR code being void).

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45. We take care to pack your products carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 24 hours of receiving them in the mail.

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46. If your Item arrives damaged, a claim will need to be made with the courier used. We will require a photograph of the damaged item and damaged packaging. 

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47. If only specific parts of your item are damaged, like loose 3D elements, we will be able to help with repairs. You will need to return the item to us using recorded delivery, and we will perform the required repairs before sending it back to you. Please be aware that you will need to cover the postage costs for returning the item to us for repairs, while we will take care of the shipping costs for its return back to you.

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48. We are not held responsible for any damage to your items after 24 hours of you receiving your order. 

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Click here for Acrylic Aftercare

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SHIPPING:

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49. Dolls Designs disclaims responsibility for stationary items once they have been dispatched. This includes, but is not limited to, business cards, price lists, flyers, vouchers, and all other printed materials. 

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50. Items will be sent to the delivery address provided by the client, and it is the client's obligation to ensure that the shipping address is suitable for receiving the package.

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51. A tracking number will be issued for your shipment. In the rare event that your parcel does not arrive or is received in a damaged condition, we are available to assist you. However, please be aware that it is the client's responsibility to reach out to the courier, as we take great care in securely packaging your order.

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52. Should there be a need to file claims with the courier, it is the client's responsibility to initiate any necessary claims. Dolls Designs will not handle claims, except for our Acrylic Products or items valued over £150.

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OTHER:​

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53. In the rare event that the designer is unable to continue the project due to illness, injury, or any other unforeseen circumstances, including personal reasons, the client will be eligible for a refund. This refund will be deducted by the value of any design work that has already been completed. 

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54. It is important to note that our Terms and Conditions are subject to change at any time without prior notice.